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After-sales Support Services

UPS, generator and air conditioning maintenance ... health checks ... remote monitoring ... UPS battery replacement ... generator hire ... repair services ... equipment relocation

As specialists in Standby Power, we know the importance of really good service, see Our Service Promise.

Our service doesn't just stop when the unit has been delivered and installed, we continue with after-sales services in a number of areas:

• Maintenance Contracts for UPS, generator and air conditioning units
• Remote Monitoring on most brands of UPS, and ALL brands of generators
• Health Checks on UPS and generators
• Load Bank Testing for generators
• Battery Replacement, removal and safe disposal of old equipment
• Repair Services for UPS and generators
• Equipment Relocation to new or temporary locations
• Equipment Hire - temporary or long-term hire / generator hire

 

Multi-Vendor Support

What really makes us different is our ability to provide support, not only across mixed configurations of UPS, generators and fuel cells, but across the product ranges of most equipment manufacturers. We are a natural source of service for companies with multi-vendor equipment who require a single point of contact to support all their standby power systems.

 

Maintenance Contracts

Most of our customers take the view that having a maintenance contract is crucial.  If there’s any power failure, mains or internal, your UPS is there to supply back up power, keeping valuable computer systems alive and maintaining your essential services.  However, like any other major asset, these units need to be serviced regularly to ensure they’re ready when you need them and haven’t developed any faults.

We’re often asked about the difference between a maintenance contract and a manufacturer’s warranty.  Put simply:

• A maintenance contract is a service provided by UPS Systems plc that guarantees a rapid response of 4 hours, 24x7, an annual service where parts and labour can be included if repair is necessary.
• A manufacturer’s warranty does not guarantee an engineers response time to site if a fault should arise - whereas a maintenance contract does.
• A manufacturer’s warranty does not offer a service visit to ensure the smooth running of the unit(s), whereas a maintenance contract does.

 

Remote Monitoring

Available on most brands of UPS and on all Generators, our remote monitoring service (REMO®) provides constant monitoring while the unit is in operation by sending a text or email to multiple addresses, the instance a problem occurs.

REMO® also provides immediate notification of warnings prior to failure; listed below are some of the features:

• Mains Failure
• Low Battery
• Increase in Temperature
• Low Fuel
• Generator/UPS in use
• And many more features

REMO® is a unique service that can be provided on all generators and most brands of UPS, alleviating the need to hold contracts with multiple suppliers.

To discuss any of UPS Systems services, request service information sheets or pricing, please call our service team on 01488 680 500.